It is not uncommon to encounter bugs in Maximo customisations, months or years after going live and long after the original development team has dispersed. This is often linked with rare business scenarios or unforeseen changes which were insufficiently tested during the implementation phase.

To fix such problems can be a challenge, as the documentation tends to fall out of date after a period of time, and there is usually no direct access to the people that implemented the changes initially.

Our team has been asked to help in a number of cases like this and has developed instinctive abilities to reverse engineer other people's code, locate the problem and fix it. Even when the bug is a core Maximo issue, when there is no time to wait for an official patch, our consultants can provide a temporary workaround and get your system up and running in the shortest possible time.